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Terms and Conditions

All giclée prints are made on demand, through my Californian and EU based production houses. Once you have placed your order, it immediately enters the production pipeline and will be generally ready to ship between 3 and 7 days. Original hand drawn art is shipped with in 2-5 days from my studio in Sydney.

 

Shipping

All shipping is FREE. Delivery time, on average, is between 3-5 days within the US and 10 and 20 days internationally (depending where you are) once the order is complete. Items shipped internationally from my studio generally take 7-15 working days, depending on the destination.

 

Payments

Gerard Thomas Illustration handles all payment transactions onsite, through Stripe Payments. Your order will be noted on your card statement as ‘Pixelated Commerce’, which is my commerce trading name.

I do not store/retain/keep any credit card information.

 

Warranties and defects

If one of my items has arrived in a less than brilliant condition i.e. misprinted/damaged/defective/incorrect size (from what you ordered), you must let me know within seven (7) days after the order has been received. I will then, very promptly, sort you out a replacement.

If you order is lost in transit, you must let me know  no later than two (2) weeks after the estimated delivery date. If your address was listed correctly on the order, I will… very promptly, sort you out a replacement.

 

Personal Information

Only information needed to ship your order to you is retained in my online store. This includes your name, address, email and phone number. At any time, after your order has been received, you may request that I remove this information from our system. You can read our privacy policy here.

 

Experience

I have been trading online for close to 20 years and have sent product to just about every corner of the globe. You’re in good hands!

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